This keeps the power up on the pixels but adds a black overlay, kind of like a screen filter.
There are apps that attempt to resolve this by putting a translucent black screen over your desktop and apps. I also noticed that before the screen locks on timer, it dims to low power for a few seconds and flickers as a result. With the screen though, since the problem is only resolved when you increase the brightness just a bit above minimum, it seems anything that lowers the display power (auto brightness for example) will cause it to flicker if this setting gets too low. Just enough current goes through the motion sensor to keep it's circuits active, and that current causes a flicker in the light. I see this problem with some LED and CFL lights on motion sensor switches. If the circuit is damaged, or any corrosion has built up inside, this could attenuate the current below the point required to sustain light flow. In LED screens, a back light controls brightness, but AMOLED screens send current to each pixel for brightness control.
When the display circuits get old or damaged, they don't sustain current at low power settings. and thank you in advance for your understanding.In my research thus far, the AMOLED screen technology is to blame. We apologize for the inconveniences caused. We are working closely with Samsung to find a solution as soon as possible. However, if you are starting the QuickSupport within the work profile (and you stay within the work profile), you might experience a black screen and this is the situation where we need to work on. Due to privacy reasons, this is the expected behaviour of the app, as well. If you are starting the QuickSupport within the work profile and the user during the remote session switches to the private profile, the screen will turn black. Due to privacy reasons, this is the expected behaviour of the app. If you are starting the QuickSupport within the private profile and the user during the remote session switches to the work profile, the screen will turn black. If you are starting the QuickSupport within the private profile, the screen will be displayed normally.
For users who are using an Android Enterprise Solution (with an MDM) and seeing a black screen when connecting to a Samsung mobile device
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